Journal
The Vestibo Journal.
Notes on running a front desk that never closes, written for the people who own the shop.
4 min read
How to decide whether to trust an AI with your customers' calls
A plain test you can run in an afternoon before you let anything answer your phone, and the questions that matter more than the demo.
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Keeping your customers' data safe when you use AI, and what to ask any vendor
Nine questions to put to anyone who wants to answer your phone with software, with Vestibo's own answers alongside so you can compare.
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Setting up an AI receptionist in an afternoon, a practical checklist
What to gather before you start, what to decide as you go, and the ten test calls to make before you let it answer a real one.
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The cost of a missed call, reasoned out without the scary statistics
Skip the industry numbers. Here is how to work out what an unanswered phone costs your own business, using figures you already know.
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What an AI receptionist actually does all day (and what it should not do)
A shift at the desk, hour by hour, so you know what you are buying, and the short list of things a good one refuses to touch.
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When your AI should hand the call to a human
The five moments a receptionist should stop and put a person on, why the offer has to come first, and how to check the handoff actually works.
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